Returns and Exchanges
At trozelonshik, we want you to be completely satisfied with your aromatic candle purchase. If you are not satisfied with your order, please contact us within 14 days of receipt to discuss a return or exchange.
Return Conditions
Items must be returned in their original condition, unused, and in original packaging. For safety reasons, candles that have been lit or used cannot be returned. We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us using the information provided on our contact page. Include your order details and reason for return. Once approved, we will provide you with return instructions and address.
Refunds
Upon receipt and inspection of returned items, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable unless the item was defective or incorrect.
Defective Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about our return policy or need assistance with a return, please contact us using the information provided on our contact page.